Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
The Shipping methods include carriers such as UPS, FEDEX, and USPS. We ship from Santa Monica, California.
Do You Ship Packages Internationally?
Yes we do, we ship the packages internationally wherever courier service is available.
How Long Will It Take To Get My Package?
We ship from Santa Monica, California. It can take 2 days within USA and 3 to 4 days outside America.
Where are your packages shipped from?
Our packages are shipped from the United States
To where do you ship? How long does it take you to process an order before it is dispatched?
We ship from Santa Monica, California. It can take 7 to 10 days within the USA and outside America.
PAYMENT
What Payment Methods Are Accepted?
We accept PayPal and Bank Transfer.
If you accept bank transfer, how long do customers have to make the payment before their order is dispatched?
Customers have to make payment 7-10 days before their order is dispatched.
Is Buying On-Line Safe?
Yes completely safe as payment is done by PayPal on their own page.
Order for a Product
How do I place an Order?
Order is placed by selecting the product on USMDDirect Store, fill in the details and complete the payment process. The Product will be dispatched as soon as payment process is completed.
How Can I Cancel Or Change My Order?
Phone call be made on USMDDirect Hotline Number
+1 833 709 1855
to get the Order Cancelled on Changed.
+1 833 709 1855
to get the Order Cancelled on Changed.
Do I need an account to place an order?
Yes USMDDirect Store Account is necessary. It takes only One minute to create an account.
How Do I Track My Order?
Order can be tracked by using tracking ID.
Return Policy
How Can I Return a Product?
Please go through the following Product Return Policy:
- The product may be returned within 30 days of sale with a valid RMA number.
- A returned merchandise authorization (RMA) number must be issued for all returns.
- When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary.
- The product must be returned in its original packaging including all accessories, bags, CD’s and manuals.
- Items received outside of the stated time frame or in unacceptable condition will not be credited and will be returned to the reseller at their own expense.
- A restocking fee will be charged on all incomplete product returns.
- Cross shipment of RMA product must include a replacement Purchase Order and your account must be in good standing.
- If the product is tested and there is no problem found, the reseller will be subject to a $50.00 fee.
Products that have been used and are with below mentioned condition are not liable to be returned:
- The original box is missing, damaged, or the original box is defaced with writing or markings.
- The product is missing packaging, manuals, or other components.
- Broken case media, print heads, and software.
- Purchases or RMA’s issued over 30 days.
- Referencing the RMA number is not included with the return.
- Special Order, custom-configured, discontinued, or obsolete products.
- Product shipped with other than factory default settings (includes configuration changes per reseller request).
- Serial numbers do not match the referenced invoice.
- Custom Media of any type.
